Chief Operating Officer

About the Role

In modern global enterprises, operations is not a support layer; it is the engine that converts strategy into consistent results. We are seeking a Chief Operating Officer (COO) to lead enterprise-wide execution across a complex, multi-business organization operating at a global scale.

This role is designed for a senior executive who understands how to build operating systems that scale, adapt, and perform under constant change. The COO will own day-to-day enterprise operations while driving long-term operational strategy, ensuring the organization delivers reliably on growth, margin, customer experience, and transformation objectives.

As a core member of the executive leadership team, the COO will partner closely with the CEO, CFO, CIO, Chief Transformation Officer, and business unit leaders to align people, processes, and platforms into a unified operating model. You will lead operational modernization initiatives, establish performance discipline, and ensure execution excellence across regions, functions, and delivery models.

This is not a maintenance role. It is a mandate to build operations as a strategic enterprise capability, one that enables scale, absorbs complexity, and delivers predictable outcomes in a fast-moving environment.

Essential Duties and Responsibilities

• Lead enterprise operations strategy aligned with corporate growth and performance goals.

• Oversee day-to-day operations across functions, regions, and delivery models.

• Design and implement scalable operating models that support growth and efficiency.

• Establish enterprise performance management frameworks, KPIs, and operating cadence.

• Drive continuous improvement initiatives focused on productivity, quality, and cost optimization.

• Partner with Technology and Transformation leaders on automation and modernization efforts.

• Ensure operational readiness for new products, market expansion, and organizational change.

• Identify operational risks and bottlenecks; implement mitigation and recovery strategies.

• Build, mentor, and lead senior operational leaders and succession pipelines.

• Report operational performance, risks, and improvement initiatives to the CEO and Board.

Job Qualifications and Requirements

• 15+ years of senior leadership experience in operations, general management, or enterprise execution roles.

• Proven success leading large, complex organizations with multi-region operations.

• Strong background in operating model design, performance management, and execution discipline.

• Experience driving large-scale operational transformation and growth initiatives.

• Demonstrated ability to partner with C-suite leaders and Boards.

• Strong financial and analytical acumen, including margin improvement and cost management.

• Bachelor’s degree required; MBA or advanced degree preferred.

Personal Capabilities and Qualifications

• Enterprise-level strategic thinker with exceptional execution focus.

• Executive presence with credibility across leadership teams and Boards.

• Highly structured, data-driven, and results-oriented.

• Resilient leader comfortable operating in high-pressure, high-visibility environments.

• Strong people leader who builds accountability, trust, and performance culture.

• Clear communicator who translates strategy into operational clarity.

Strategic Support

• Serve as a trusted advisor to the CEO on enterprise execution and operational strategy.

• Support long-range planning, transformation initiatives, and growth execution.

• Partner with Finance on cost structure, margin improvement, and operational ROI.

• Collaborate with Technology on systems modernization and scalability.

• Support M&A integration, enterprise optimization, and organizational evolution.

Working Conditions

• Hybrid executive work environment with global accountability.

• Regular engagement with executive leadership, business unit heads, and external partners.

• Periodic domestic and international travel.

• High-visibility role with direct impact on enterprise performance and outcomes.

Job Function

• Enterprise Operations Leadership

• Operating Model Design & Execution

• Performance Management & Continuous Improvement

• Cross-Functional Delivery Enablement

• Operational Transformation & Scalability

• Risk, Capacity & Service Excellence

Compensation & Benefits

• Base Salary: $340,000 – $418,000

• Executive Annual Bonus Program

• Long-Term Incentive Plan (Equity / Performance-Based Awards)

• Comprehensive Executive Health Benefits

• 401(k) with Competitive Company Match

• Executive Coaching & Leadership Development

• Wellness, Mental Health & Family Support Programs

• Generous Executive PTO & Holiday Package

Why Join Us

• Lead operations at the heart of a global enterprise’s execution engine.

• Shape how strategy becomes results across the organization.

• Partner directly with the CEO and Board on enterprise-defining priorities.

• Build operating systems that scale and endure.

• Leave a lasting legacy through performance, people, and operational excellence.