Chief Operations Officer

About the Role

At enterprise scale, operations is not about efficiency alone; it is about turning strategy into repeatable execution across people, processes, and systems. We are seeking a Chief Operations Officer (COO) to lead and integrate the operational engine of a complex, multi-business organization operating globally.

This role is designed for a senior executive who understands how to build operating leverage while sustaining quality, speed, and accountability. The COO will own enterprise execution across core operations, delivery models, performance management, and operating cadence, ensuring the organization scales predictably while absorbing complexity.

As a core member of the executive leadership team, the COO will partner closely with the CEO, CFO, CIO, and business leaders to translate corporate strategy into operational reality. You will lead operating-model evolution, productivity improvement, and cross-functional alignment while modernizing workflows through data, automation, and disciplined governance.

This is not a maintenance role. It is a mandate to build operations as a competitive advantage, one that enables growth, protects margins, and delivers consistent outcomes in a fast-changing environment.

Essential Duties and Responsibilities

• Lead enterprise-wide operations strategy aligned with corporate growth and performance goals.

• Own day-to-day execution across operations, service delivery, and internal enablement functions.

• Design and implement scalable operating models that support growth, efficiency, and resilience.

• Establish enterprise performance management frameworks, KPIs, and operating rhythms.

• Drive continuous improvement initiatives focused on productivity, quality, cost, and customer outcomes.

• Partner with Technology and Transformation leaders to modernize operations through automation and data.

• Ensure operational readiness for new products, market expansion, and organizational change.

• Identify operational risks and constraints; implement mitigation and recovery plans.

• Lead and develop senior operations leaders and build succession depth.

• Report operational performance, risks, and priorities to the CEO and Board.

Job Qualifications and Requirements

• 15+ years of senior leadership experience in operations, execution, or enterprise management roles.

• Proven success leading large, complex, multi-region operations at scale.

• Strong understanding of operating-model design, process optimization, and performance management.

• Experience driving operational transformation in growth or change environments.

• Demonstrated ability to partner effectively with C-suite leaders and Boards.

• Strong financial acumen with experience improving margins and operational leverage.

• Bachelor’s degree required; MBA or advanced degree preferred.

Personal Capabilities and Qualifications

• Enterprise-level strategic thinker with exceptional execution discipline.

• Executive presence with the credibility to influence senior leaders and Boards.

• Highly structured, data-driven, and outcomes-focused.

• Calm, decisive leader in high-pressure and high-visibility environments.

• Strong people leader who builds accountability, trust, and performance culture.

• Clear communicator who translates operational complexity into executive insight.

Strategic Support

• Serve as a trusted advisor to the CEO on execution, scalability, and operating performance.

• Support enterprise strategy execution and long-range planning initiatives.

• Partner with Finance on cost structure, margin improvement, and capital efficiency.

• Collaborate with Technology and Data leaders on systems modernization and automation.

• Support M&A integration, enterprise optimization, and operating-model redesign efforts.

Working Conditions

• Hybrid executive work environment with global operational accountability.

• Regular engagement with executive leadership, Board members, and senior partners.

• Periodic domestic and international travel to support operations and alignment.

• High-visibility role with direct impact on enterprise performance and growth.

Job Function

• Enterprise Operations Leadership

• Operating Model Design & Execution

• Performance Management & Continuous Improvement

• Cross-Functional Delivery Enablement

• Operational Transformation & Scalability

• Risk, Capacity & Service Excellence

Compensation & Benefits

• Base Salary: $360,000 – $417,000

• Executive Annual Bonus Program

• Long-Term Incentive Plan (Equity / Performance-Based Awards)

• Comprehensive Executive Health Benefits

• 401(k) with Competitive Company Match

• Executive Coaching & Leadership Development

• Wellness, Mental Health & Family Support Programs

• Generous Executive PTO & Holiday Package

Why Join Us

• Operate at the center of enterprise strategy and execution.

• Shape how a global organization scales, delivers, and performs.

• Partner directly with the CEO and Board on mission-critical priorities.

• Build an operations platform designed for long-term resilience and growth.

• Leave a lasting legacy through systems, teams, and execution excellence.