Director of Operations

About the Role

At enterprise scale, operations is not about maintaining processes; it is about building systems that perform reliably under growth, complexity, and constant change. We are seeking a Director of Operations to lead and optimize core operational functions across a global, technology-enabled organization.

This role is designed for a senior operator who understands how to translate strategy into repeatable execution. The Director of Operations will oversee day-to-day operational performance while driving structural improvements in efficiency, scalability, and service quality. You will own how work moves through the organization across people, processes, systems, and performance metrics.

Partnering closely with executive leadership, Technology, Finance, and Product teams, you will play a central role in scaling the business, improving margins, and strengthening delivery discipline. This includes leading operational transformation initiatives, modernizing workflows through automation and data, and establishing governance that enables speed without sacrificing control.

This is not a maintenance role. It is a mandate to build operations as a strategic enterprise capability one that enables growth, absorbs complexity, and delivers predictable, high-quality outcomes.

Essential Duties and Responsibilities

• Lead enterprise operations strategy aligned with corporate objectives and growth plans.

• Oversee day-to-day operational performance across functions, regions, and delivery models.

• Design and implement scalable operating models that support growth and efficiency.

• Establish operational KPIs, dashboards, and performance management frameworks.

• Drive continuous improvement initiatives focused on productivity, cost, quality, and customer outcomes.

• Partner with Technology leaders to automate workflows and modernize operational systems.

• Ensure operational readiness for new products, market expansion, and organizational change.

• Identify operational risks and bottlenecks; implement mitigation and recovery plans.

• Manage vendor and partner performance where applicable.

• Build, mentor, and lead high-performing operations managers and leaders.

Job Qualifications and Requirements

• 10–15+ years of progressive experience in operations, service delivery, or enterprise execution roles.

• Proven success leading operations within large, complex, multi-department organizations.

• Strong understanding of operating model design, process optimization, and performance management.

• Experience driving operational transformation and scaling teams through growth.

• Demonstrated ability to partner with senior leaders across Finance, Technology, and Product.

• Strong analytical and financial acumen, including margin and cost management.

• Bachelor’s degree required; advanced degree preferred.

Personal Capabilities and Qualifications

• Strategic thinker with strong execution discipline.

• Data-driven and outcomes-focused decision-maker.

• Confident leader with executive-level presence.

• Highly organized and effective in ambiguous environments.

• Strong communicator who aligns teams around clear priorities.

• People-focused leader who builds accountability, trust, and capability.

Strategic Support

• Support executive leadership on operational strategy, scalability, and performance improvement.

• Enable enterprise growth initiatives through operational readiness and execution discipline.

• Partner with Finance on cost structure, margin optimization, and ROI initiatives.

• Collaborate with Technology on systems modernization and automation programs.

• Support M&A integration, operational consolidation, and enterprise optimization efforts.

Working Conditions

• Hybrid work environment with enterprise-wide responsibility.

• Regular interaction with senior leadership and cross-functional partners.

• Periodic extended hours during peak delivery cycles or major initiatives.

• Occasional domestic travel for planning sessions and operational alignment.

• High-visibility role with direct impact on enterprise performance.

Job Function

• Enterprise Operations Leadership

• Operating Model Design & Execution

• Performance Management & Continuous Improvement

• Cross-Functional Delivery Enablement

• Operational Transformation & Scalability

• Risk, Capacity & Service Excellence

Compensation & Benefits

• Base Salary: $230,000 – $385,000

• Annual Performance Bonus

• Long-Term Incentive Plan (Equity / Performance-Based Awards)

• Comprehensive Medical, Dental, Vision Coverage

• 401(k) with Competitive Company Match

• Leadership Development & Executive Coaching

• Wellness, Mental Health & Family Support Programs

• Generous Paid Time Off + Company Holidays

Why Join Us

• Lead operations at the core of a global, high-growth enterprise.

• Shape how strategy turns into execution across the organization.

• Partner directly with senior leadership on mission-critical initiatives.

• Build systems and teams designed to scale, not just sustain.

• Leave a lasting impact by creating operational excellence that endures.