About the Organization

We are a U.S.-headquartered global cloud infrastructure and AI data platform enterprise powering mission-critical workloads for Fortune 500 companies across financial services, healthcare, advanced manufacturing, e-commerce, and federal-adjacent sectors.

Our ecosystem includes multi-region cloud deployments, high-availability data centers, AI compute clusters, zero-trust security architecture, and enterprise-grade DevSecOps pipelines. We manage petabyte-scale data environments and support real-time AI inference engines requiring 24/7 reliability, regulatory compliance, and resilient infrastructure governance.

As enterprise clients accelerate digital transformation and AI adoption, disciplined technology operations leadership is essential to ensure uptime reliability, cybersecurity resilience, cost optimization, and scalable infrastructure performance.

We are seeking a strategic and execution-driven Director of Technology Operations to lead enterprise infrastructure governance, cloud reliability engineering, service delivery performance, cybersecurity alignment, and operational scalability, fully remote within the United States.

This is not a helpdesk oversight role. This is a large-scale enterprise technology performance mandate.

Job Function

The Director of Technology Operations will oversee cloud infrastructure operations, reliability engineering, platform monitoring, IT service governance, incident response coordination, and operational performance analytics across a global AI-enabled infrastructure environment.

This leader ensures system resilience, cost discipline, and regulatory alignment at enterprise scale.

Essential Duties and Responsibilities

• Define and execute an enterprise technology operations strategy aligned with AI and cloud scalability objectives

• Oversee multi-region cloud infrastructure performance and uptime governance

• Lead site reliability engineering (SRE) and incident management frameworks

• Strengthen cybersecurity operations in partnership with CISO and security teams

• Implement KPI dashboards tracking availability, MTTR, latency, and system performance

• Optimize cloud cost management and infrastructure efficiency models

• Guide enterprise ITIL-based service management processes

• Align DevOps and platform engineering workflows with operational stability goals

• Oversee disaster recovery planning and business continuity governance

• Manage vendor performance across cloud providers and managed service partners

• Present technology performance updates to executive leadership

• Lead distributed national and international technology operations teams

Strategic Support

• Advise CIO on long-term infrastructure investment priorities

• Support enterprise AI deployment scalability initiatives

• Contribute to M&A integration related to infrastructure harmonization

• Align operational governance with regulatory and compliance mandates

• Strengthen digital transformation initiatives across enterprise observability platforms

• Guide predictive analytics integration for proactive performance optimization

Job Qualifications and Requirements

• 15+ years of progressive technology operations leadership experience

• 7+ years within cloud infrastructure, enterprise SaaS, AI platforms, or high-scale digital environments

• Proven experience managing multi-region cloud environments (AWS, Azure, GCP, or hybrid)

• Strong expertise in ITIL, SRE, DevSecOps, and operational governance frameworks

• Demonstrated success leading distributed technical operations teams

• Experience presenting infrastructure performance metrics to executive leadership

• Bachelor’s degree required; advanced degree in Technology or Business preferred

Personal Capabilities and Qualifications

• Strategic and systems-oriented technology leader

• Executive presence with strong cross-functional communication skills

• High accountability for uptime reliability and performance discipline

• Analytical and data-driven decision-maker

• Resilient under high-availability and mission-critical conditions

• Governance-focused with disciplined execution style

• Strong mentorship and team development expertise

• Ability to lead distributed global operations teams effectively

Working Conditions

• Fully Remote – United States

• Periodic domestic travel for infrastructure reviews and executive planning sessions (15–25%)

• High-accountability role tied to uptime, performance, and cost KPIs

• Executive-level visibility within technology leadership

• Collaboration across distributed engineering, security, and operations teams

Compensation & Benefits

Total Executive Compensation Package: $290,000 – $399,000 USD

Compensation Includes:

• Competitive base salary within stated range

• Performance-based annual incentive aligned with infrastructure reliability and efficiency metrics

• Long-term equity participation and executive incentive eligibility

• Comprehensive health, dental, and vision coverage

• 401(k) with employer contribution

• Remote work flexibility and home office support

• Professional certification reimbursement and leadership development resources

• Generous PTO and paid holidays

Why Join Us

• Lead enterprise technology operations within a rapidly scaling AI and cloud platform

• Influence mission-critical infrastructure powering Fortune 500 digital transformation

• Partner directly with CIO and executive leadership, shaping long-term technology strategy

• Competitive compensation aligned with measurable operational performance

• Opportunity to architect a world-class technology operations ecosystem at a global scale