About the Organization

We are a U.S.-based global management consulting and professional services platform delivering enterprise transformation, digital modernization, regulatory advisory, operational restructuring, and strategic growth programs to Fortune 1000 companies and public-sector institutions.

Operating across multiple industry verticals, including financial services, healthcare, energy, technology, and government, our firm manages complex, multi-year client engagements supported by cross-functional consulting teams, digital specialists, data scientists, and industry subject matter experts nationwide.

As the organization continues to scale, operational discipline across internal shared services, enterprise support functions, performance governance, and client delivery enablement is critical to sustaining growth and profitability.

We are seeking a strategic Head of Business Services to lead enterprise-wide shared services architecture, operational efficiency programs, performance alignment, and service delivery excellence, fully remote within the United States.

This is not a departmental oversight role. This is a cross-enterprise operational governance mandate.

Job Function

The Head of Business Services will oversee internal shared services functions, including finance operations, HR services, procurement, facilities coordination, IT support alignment, vendor governance, and enterprise performance infrastructure.

This executive ensures the firm’s internal operational backbone enables scalable client delivery and sustained profitability.

Essential Duties and Responsibilities

• Design and lead the enterprise shared services operating model across national teams

• Oversee finance operations, HR services, procurement governance, and IT service coordination

• Establish service-level agreements (SLAs) and internal performance metrics

• Drive cost optimization initiatives across corporate services functions

• Implement process automation and digital workflow improvements

• Strengthen vendor management and contract negotiation frameworks

• Align business services strategy with consulting delivery requirements

• Oversee enterprise-wide operational risk management initiatives

• Develop KPI dashboards tracking efficiency and service quality

• Support resource allocation and workforce capacity planning

• Lead cross-functional operational reviews with executive leadership

• Present performance reports and improvement plans to executive leadership

Strategic Support

• Advise the COO and the CEO on enterprise scalability and service efficiency

• Support firm expansion into new domestic markets

• Contribute to post-acquisition integration of shared services infrastructure

• Align operational frameworks with long-term profitability strategy

• Strengthen governance processes supporting investor and stakeholder confidence

• Guide digital transformation initiatives across internal service platforms

Job Qualifications and Requirements

• 15+ years of progressive business services or operations leadership experience

• 8+ years within consulting, professional services, or large enterprise environments

• Proven track record in building scalable shared services organizations

• Strong financial and operational analytics capability

• Experience leading distributed, national support teams

• Demonstrated success in cost management and operational transformation

• Experience implementing service governance frameworks

• Bachelor’s degree required; MBA preferred

Personal Capabilities and Qualifications

• Strategic operational thinker with execution discipline

• Executive presence and strong stakeholder communication capability

• Data-driven decision-making mindset

• High accountability for efficiency and performance outcomes

• Strong cross-functional leadership influence

• Resilience in fast-scaling service environments

• Ability to lead distributed teams remotely

• Governance-oriented and performance-focused

Working Conditions

• Fully Remote – United States

• Periodic domestic travel for executive planning sessions (15–20%)

• High-accountability role tied to operational efficiency metrics

• Executive-level reporting visibility

• Collaboration across distributed national business service teams

Compensation & Benefits

Total Executive Compensation Package: $280,000 – $395,000 USD

Executive Compensation Includes:

• Competitive base salary within stated range

• Performance-based annual incentive aligned with operational efficiency outcomes

• Long-term equity participation and executive incentive plans

• Comprehensive health, dental, and vision coverage

• 401(k) with employer contribution

• Remote work flexibility and home office support

• Executive leadership coaching and professional development programs

• Generous PTO and executive leave structure

Why Join Us

• Lead enterprise business services within a nationally recognized consulting platform

• Influence operational scalability supporting complex client engagements

• Partner with executive leadership shaping firm’s growth strategy

• Competitive executive compensation aligned with enterprise performance

• Opportunity to build a disciplined, high-efficiency shared services architecture at scal