About the Organization

We are a U.S.-based global e-commerce fulfillment and smart logistics enterprise powering end-to-end supply chain orchestration for major retail brands, marketplace platforms, and direct-to-consumer enterprises. Our network spans automated distribution centers, robotics-enabled sortation hubs, AI-driven demand forecasting systems, last-mile carrier ecosystems, and real-time inventory optimization platforms.

Operating in a high-volume, performance-sensitive environment, we manage millions of daily transactions across domestic and international channels. Precision in forecasting, labor planning, network optimization, and operational cost discipline directly impacts profitability, service-level agreements (SLAs), and customer experience performance.

As we continue expanding same-day fulfillment capabilities and AI-enabled operational intelligence, scalable operational leadership is critical to maintaining service excellence and margin performance.

We are seeking a strategic and execution-oriented Senior Manager of Operations to oversee multi-site operational performance, process optimization, cross-functional coordination, and KPI governance, fully remote within the United States.

This is not a shift-level management role. This is a performance and systems optimization mandate at enterprise scale.

Job Function

The Senior Manager of Operations will lead distributed operational teams responsible for fulfillment performance, logistics coordination, workflow optimization, cost control, and service reliability. This leader ensures alignment between forecasting, labor planning, carrier coordination, and operational throughput across multiple facilities.

Essential Duties and Responsibilities

• Oversee multi-site fulfillment and logistics performance across regional operations

• Drive operational efficiency initiatives, including automation integration and process reengineering

• Monitor and improve KPIs, including order cycle time, SLA compliance, inventory accuracy, and cost-per-unit metrics

• Collaborate with Supply Chain, Finance, and Technology teams to enhance forecasting accuracy

• Implement structured performance management frameworks across distributed teams

• Strengthen labor planning models and workforce productivity optimization

• Guide continuous improvement initiatives using Lean and Six Sigma methodologies

• Manage operational budgets and cost discipline initiatives

• Lead cross-functional alignment between warehouse operations, transportation partners, and customer experience teams

• Develop leadership bench strength and succession planning for site-level managers

• Present performance dashboards and operational insights to executive leadership

Strategic Support

• Advise the VP of Operations on network scalability and expansion planning

• Support new facility launches and automation upgrades

• Align operational performance with enterprise ESG and sustainability objectives

• Contribute to capital planning decisions for robotics and AI integration

• Strengthen risk mitigation strategies addressing supply disruptions and capacity constraints

• Support enterprise digital transformation initiatives across warehouse management systems

Job Qualifications and Requirements

• 10+ years of progressive operations leadership experience

• 5+ years within e-commerce, logistics, supply chain, or high-volume distribution environments

• Proven experience managing multi-site or regional operations

• Strong expertise in operational KPI analysis and process improvement frameworks

• Experience leading cross-functional teams in complex operational environments

• Demonstrated success in managing large operational budgets and workforce planning models

• Bachelor’s degree required; MBA or advanced operations certification preferred

Personal Capabilities and Qualifications

• Data-driven and systems-oriented operations leader

• Strong executive communication and cross-functional influence skills

• High accountability for measurable performance outcomes

• Analytical and performance-focused mindset

• Resilient in high-volume, fast-paced environments

• Governance-oriented with a disciplined execution approach

• Strong mentorship and team development capabilities

• Ability to lead distributed and multi-site teams effectively

Working Conditions

• Fully Remote – United States

• Periodic domestic travel to fulfillment centers and operational hubs (20–30%)

• High-accountability role tied to operational KPIs and cost optimization metrics

• Executive visibility within Operations leadership

• Collaboration across distributed Supply Chain, Technology, and Finance teams

Compensation & Benefits

Total Compensation Package: $240,000 – $325,000 USD

Compensation Includes:

• Competitive base salary within stated range

• Performance-based annual incentive aligned with operational KPIs

• Long-term equity participation eligibility

• Comprehensive health, dental, and vision coverage

• 401(k) with employer contribution

• Remote work flexibility and technology stipend

• Professional development and leadership training programs

• Generous PTO and paid holidays

Why Join Us

• Lead large-scale operational performance within one of the fastest-growing e-commerce logistics networks

• Influence automation, robotics, and AI integration across national fulfillment operations

• Partner directly with executive leadership, shaping scalable operational strategy

• Competitive compensation aligned with measurable operational impact

• Opportunity to build high-performance operational systems powering global retail ecosystems